AVOD Billing Enquiries

What forms of payment do you accept?

• Visa
• MasterCard
• Discover
• JCB
• online checks
• Epassporte
• PayCash.

How will the charge appear on my Credit Card Statement?

AEBN

What if I have a question about a charge on my account?

Email billing@aebn.net, please include your user name & password or click on our live help section to speak with a live customer service represenative or call 1.800.628.0241 Represenatives are available from (9:00am-12:00am EST, Monday-Friday)

Why is my credit card/account being declined?

We don't know. We use a third party to handle the credit card processing and have no control over why it won't go through. They need to get in touch with their bank and find out what's wrong on that end, or try a different way to pay. Are my credit card transactions safe? Yes. All our transactions use SSL (Secure Socket Layers) designated by a pad lock icon in IE and Netscape. We have one layer of SSL that connects you computer to our secure server and another layer of SSL that connects our secure server to our credit card processor. SSL encrypts the transmissions in such a way that only the two parties involved in the transaction can read the string.

What is your refund policy?

If you are unsatisfied with our service or are experiencing irresolvable technical difficulties, please email us at billing@aebn.net, click on our live help link, or call us at 1-800-628-0241 for a fast, friendly refund. Live customer service is available from (9:00am-12:00am EST, Monday-Friday)Refunds will be credited back to your card, and confirmation emailed to you promptly.